About Us

Contact Information

If you have any questions or need more information, please call us directly at (734)663-2693 or toll free 800-262-3898. We're always here to serve you and make your flower-sending experience a pleasure.

Lily's Garden
414 Detroit St.

Ann Arbor, MI 48104

Delivery Policy

A local delivery fee of $15.00 in Ann Arbor plus an additinal fee to Ypsilanti, Dexter and Saline will be added to each order, for each address. There may be an additinal fee added for certain holidays.

Same-Day delivery may not always be available. Local delivery orders must be received before 10am, Monday through Friday, and 9am Saturday in the recipient's time zone to assure same-day delivery when available. Orders received after that time will be delivered the following day or may require a special delivery charge to be taken out the same day if there is a driver available.

We will do our best to accommodate deliveries at specific times of the day, but we cannot guarantee it without a special delivery charge as our driver will have to re-route all our daily deliveries.

Please include a contact phone number where we can reach you on the day of delivery. Should questions arise, we may need to contact you before delivery can be completed.

Please also include the recipient's phone number in ADDITION to your own. We are not able to gurantee successful delivery without a working contact phone number for both the recipient and the sender of flowers.

No orders of fresh flowers or any other gift will be left at recipient's address without a signature unless we are specifically instructed to and weather conditions permit.  We cannot leave flowers during inclement weather and in temperatures below 55 degrees or above 75 degrees due to their perishable nature.

We will be happy to accept your incoming international orders for delivery in Ann Arbor. Please make sure to include a working email address as we will need this to contact you if any issues arise.

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers in various parts of the country. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal value. Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another color.  If a certain flower is unavailable, we will make every attempt to contact you and let you know what options are available.

Specialty Services

Exceptional quality and selection are what you’ll find at Lily’s Garden. Importing flowers from around the world gives us a large spectrum of fresh flowers to choose from, ensuring your bouquet will be unique and express your emotions authentically. In our store, customers have freedom to select and try different combinations and colors of fresh flowers which we arrange and deliver if needed. Chocolates, balloons or stuffed animals are available creating an even bigger smile as they open the door.

In addition to our extensive everyday floral services, Lily’s Garden specializes in floral creation for weddings and events, and funerals in the Ann Arbor and Ypsilanti area. Call to set up a personal appointment with one of our creative design experts.

Areas Served

Shop Dogs

 In July 2011 we moved into our new space at 414 Detroit Street. Being right next door to Zingerman's is only one of the many benefits of our new location. For instance, you may have met our shop dogs who can now spend their days hamming it up and shamelessly asking for attention. Wybie and Herman are both rescues and are now our official greeters.

Payment Options

We accept the following payment methods:
Visa
MasterCard
Discover
American Express
Phone In Payment and Paypal

Privacy Policy

This privacy statement has been created in order to demonstrate our firm commitment to protecting customer privacy.

Information We Collect

If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction. 

When you visit our website, we also collect some basic information that does not identify individual users. We use this information to determine our users demographics and interests, so that we can better understand and serve our users.

"Cookies"

Cookies are small files which store certain information about your activity on the website and are stored on your computers hard drive. Our cookies do not contain any personally identifying information. We use cookies to let us know that you are a prior customer, so that you dont have to reenter information you gave us on your prior visits. Most web browsers automatically accept cookies, but most allow you to instruct your browser to prevent the use of cookies. However, if you disable cookies, you will not be able to use certain features of this website.

Our Use and Disclosure of Your Information

When opening an account or making a purchase, you have an opportunity to opt-in or opt-out from receiving emails from us. If you opt-in to receive information from us, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line no emails or reply to our email with the subject line no emails. 

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use. 

We may share aggregate statistics about our sales, traffic patterns and related site information with other businesses, but these statistics will include no personally identifying information. 

We may share your information with Teleflora and other reputable vendors for the purpose of sending out special offers via email and/ or in connection with the services provided by our site such as the delivery of flowers. Your information will not be shared for any other purpose and will be kept secured. 

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability. 

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. 

All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions. 

All user information stored on our server is stored in an encrypted format. Notwithstanding these efforts, we caution you that perfect security does not exist on the Internet. 

Linked Sites

If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

Changes to Privacy Statement; Consent

We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.

Questions and Comments

We welcome your questions and comments about this Privacy Statement.